In-Room Dining - Order Taker
The Mark Hotel
New York, NY
Join Our Team as an IRD Order Taker
Compensation: $25.00 per hour
Statement of Purpose:
The IRD Order Taker is responsible for answering the IRD phone in a timely and polite manner in order to take a guest's order in accordance with Jean-Georges' standards. Upsells sides, desserts and beverages to enhance company profitability. Enters orders into computerized system and settles check upon delivery of the order. The IRD Order Taker must ensure the accuracy of the order and proper communication to the team, as well as other duties that may be assigned.
Primary Duties:
- Answer questions on menu selections, and check with kitchen staff.
- Answer guest questions or concerns.
- Place and log call back for IRD orders.
- Notify guests and management of delays in service and delivery.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Maintain cleanliness of work areas throughout the day.
- Record transaction at time of order.
- Complete all closing reports.
- Process all payment methods.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette in accordance with Jean-Georges standards.
- Full menu knowledge of Jean-Georges inspired menu.
- Ability to organize and handle multiple tasks at one time.
- Cash handling and proper check opening, input and closing using MICROS system.
Position Characteristics:
Displays a pleasant and cheerful disposition. Able to communicate professionally and effectively with both guests and staff. Must maintain a high level of integrity. Is able to adapt in difficult situations, solve problems and make decisions when necessary. Shows an eagerness and capacity to learn. Can be relied upon to complete tasks.
Education and Experience:
Customer service; Basic computer skills; enthusiasm for hospitality.
Other:
Available to work late nights, holidays and long shifts if necessary. Must be able to stand and or walk for long periods of time without sitting.
